Repair
Your beloved ORTLIEB bag has a hole, tear or other damage?
Your options for a repair
Send the product by post
Contact our customer service team and send your product in for repair.
Locally at your service dealer
Take your product to one of our specially trained service dealers and have it repaired on-site.
Repair it yourself
With our YouTube tutorials and spare parts available in our online shop, you can repair many products yourself.
Warranty claim
If your product is still within the warranty period, please send it in as a warranty claim.
Sending in ORTLIEB products
How does it work?
To offer you the best possible service, your request will be handled directly by our distribution partner in the UK. You’ll find the exact process further down on this page.
For inquiries from other countries, please select your country using the globe icon in the menu, or visit our distributor page to find the right contact person.
Frequently asked questions
How much will the repairs cost?
These prices are for guidance only. A full quotation will be provided once the product has been inspected.
- Small patch repair - £10 for one hole / cut (inc. set up cost) and £5 for each additional hole / cut.
- stitching repairs - £5
- Replacement components - Various. Price will be supplied with quote.
- Cleaning charge - £5- Charged if product requires cleaning prior to repair.
- Return carriage costs - £5 - All products will be returned by courier and will need to be signed for.
For customers in the Republic of Ireland please contact us for Euro prices.
Are there any repair conditions?
- Sending a product to us is an order to carry out the repairs we deem necessary, unless otherwise stated in a declaration by the sender.
- Please note that we are unfortunately unable to process your return without a sufficient description of the fault.
- Repairs are only carried out if we are confident we can make a successful, long lasting repair.
- All products sent in for repair must be sent in a clean condition, as optimum repairs can only be carried out on clean products.
- Repairs are covered by a 1 year guarantee.
The Repair Process
1. Contact customer service
Before sending your product in, please check with us whether a repair is possible.
Email us at ortlieb@lyon.co.uk with a brief description of your issue.
Please attach a clear picture of the damaged area and a picture of the entire product so that we can make an initial assessment.
2. Approve the repair
Our customer service department will contact you to let you know whether we will be able to carry out a repair and provide a quote for the repair.
Once you have confirmed you would like to go ahead with the repair, you will then be provided with an address to which you can send the product.
3. Send your product
Please remove all personal items as well as any attachments such as mounts or adapters, and clean the product thoroughly. This ensures we can handle it safely and hygienically.
Once prepared, please send the product to the address provided.
4. Repair processing
Once we have received your product, you will receive an email to confirm receipt of the item.
If there are any issues with the repair or we need to adjust the original price quoted, our customer service department will contact you before we go any further.
The product will be repaired and sent back to you.