Warranty return

You have received a damaged, faulty or incorrect item that is still within the 5-year ORTLIEB warranty and would now like to make a complaint?

How does the warranty return process work?

1

Registration

If your product has a defect that is covered by the manufacturer's warranty and was purchased from Ortlieb.com, please contact our customer service team with your order details and a description of the warranty claim. Please include a clear photo of the damaged area and a photo of the entire product so that we can make an initial assessment.

You can contact us at the following email address: ortlieb@lyon.co.uk

2

Shipping

Our customer service department will get in touch with you to let you know if your item is covered under warranty and provide you with an address to which you can send the product if applicable.

3

We process your shipment

Your product will be professionally repaired and returned to you free of charge. If a repair is not possible, we will replace your product if a like-for-like replacement is available. If not, a refund will be issued.

4

Your delivery

The product will be repaired or replaced and sent back to you.

Conditions

  • If your product is damaged during a repair, we will replace it with a product from stock.
  • If you are unsure whether your case is covered by the warranty, please read our warranty terms and conditions.
  • Scratches, holes, cracks and other damage caused by external influences are not covered by the warranty.
  • If during the processing of a product originally sent in as a warranty claim it is determined that the damage is not covered by the warranty, an offer for repair will be made in any case.

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