VELOCITY
5-Year Warranty
ORTLIEB Manufacturer's Warranty for End Customers – 5 Years
This voluntary manufacturer's warranty ("Warranty") grants additional rights and does not affect the statutory warranty rights against the seller. The exercise of statutory rights is free of charge and independent of this Warranty.
Warrantor is ORTLIEB Sportartikel GmbH, Rainstraße 6, 91560 Heilsbronn, Germany ("ORTLIEB"), email: customerservice@ortlieb.de.
1. Subject matter and scope of the Warranty
ORTLIEB warrants that the product is free from material and workmanship defects under normal use. The Warranty applies worldwide to ORTLIEB products purchased from authorized retailers or online dealers or directly from the ORTLIEB web shop. It is limited to the first purchaser and is not transferable.
2. Warranty period
The warranty period is 5 years from the date of first purchase from a retailer or online dealer or directly from ORTLIEB by the end customer. The end customer is the customer who first purchased the ORTLIEB product for their own use — not for resale — from a retailer or online dealer or directly from the ORTLIEB web shop. The invoice or delivery date of the first purchase is decisive. Proof is provided exclusively by the purchase receipt or invoice. A repair or replacement does not extend or renew the warranty period; the date of the first delivery remains decisive.
3. Scope of warranty performance
In the event of a warranty claim, ORTLIEB will, free of charge:
- repair the product itself; or
- replace the product with an equivalent product if repair is impossible or uneconomical.
No further claims arise from this Warranty. Statutory claims remain unaffected.
4. Exclusions
The Warranty does not cover in particular:
- normal wear and age-related changes (e.g., wear of surfaces, zippers, buckles),
- damage resulting from improper use, overloading, or failure to observe assembly/care instructions,
- damage due to third-party interventions, modifications, or the use of non-approved spare parts/accessories,
- damage due to improper transport, storage, cleaning, or care,
- chafing marks, holes, and tears caused by the user's own fault.
These exclusions apply exclusively to this Warranty. Statutory rights for defects remain unaffected.
5. Making a warranty claim
The first point of contact in warranty cases is generally the retailer or online dealer with whom the purchase contract was concluded. A direct claim to ORTLIEB is possible at any time and is not dependent on prior involvement of the dealer. To make a claim, please provide:
- a brief description of the defect and, if possible, meaningful photos,
- the product designation (and any identification/serial information),
- a copy of the proof of purchase (invoice/delivery note showing the date of first delivery),
- your sender/contact details for queries and return shipment.
ORTLIEB will confirm receipt and inform you about the further process. Processing will take place within a reasonable period after receipt of the complete documents. Contact for warranty processing: ortlieb@lyon.co.uk
6. Transport and shipping costs
Within the European Union, ORTLIEB bears the reasonable outbound and return shipping costs of the warranty processing. Outside the EU, ORTLIEB will assume the costs upon prior written approval. Please contact us before dispatch and await the return instructions. Unapproved chargeable express or special services will not be reimbursed.
7. Applicable law
This Warranty is governed by the law of the Federal Republic of Germany. Mandatory consumer protection provisions of the state in which the consumer has their habitual residence remain unaffected.
As of: September 2026
Refund policy
30 Day ‘no quibble’ Returns
We want you to be totally happy with your purchases from ORTLIEB and offer a 30 day, no quibble returns policy. If, you are unhappy with your purchase you have the right to return it to us. Any products returned should be in new and unused condition, with labels attached and in undamaged, original packaging.
Please email ortlieb@lyon.co.uk with your order information and reason for return before returning product(s) to us. We will provide you with a pre-authorised returns reference. Please do not return items to us without a returns reference.
You will be responsible for the return postage costs for any product return (unless the product is faulty). We recommend you use an appropriate insured service and obtain proof of postage to cover you against loss or damage in transit.
Refunds will be processed within 14-days on receipt of the package. After the refund is processed, it can take an additional 3 to 5 working days for the funds to reach your back account.
Product Exchanges
Unfortunately, we cannot exchange or swap unwanted items. For exchanges please return the unused product to us and place a new order. A refund will be issued on receipt of the returned item. We aim to process your refund (less any shipping charges) back to your original payment card as quickly as we can, and will notify you upon receipt of the goods.
Warranty Returns
If you feel your product has developed a fault under the manufacturer’s warranty, please contact us at ortlieb@lyon.co.uk with your order information and description of the warranty claim. Please also provide photos of the issue, if possible. We will then advise you of the appropriate course of action.
The best products don't follow trends. They earn their place through years of real-world use.
The VELOCITY is not a backpack created to fit a moment. It is the evolution of a proven concept. Its roots go back to the ORTLIEB Messenger bags worn daily by professional bike couriers since 1992. Through decades of intensive use in cities such as Berlin, London, New York and Tokyo, those bags became more than equipment. They became part of urban cycling culture. That same DNA defines the VELOCITY today.
The large waterproof main compartment, streamlined design and fast roll-top closure are directly inspired by the practical needs of riders navigating the city every day. A dedicated attachment loop allows a bike light to be mounted for additional visibility in traffic. Refined with a dedicated laptop compartment and a comfortable carry system, the VELOCITY moves effortlessly between commuting, work and everyday life.
Its spacious interior makes transporting larger items easy. A reinforced base with protective feet helps the bag remain upright when loaded, while the robust constructionprovides the stability needed to maintain its shape year after year.
Comfort is equally functional. A detachable sternum strap and removable hip belt allow the fit to be adapted to different riding styles and carrying needs.
Every detail is designed with longevity in mind. The shoulder straps, hip belt and sternum strap components can be replaced when needed. Because these parts are screwed to the main body, repairs are straightforward and spare parts can be fitted easily.
Made in Germany from robust materials and supported by ORTLIEB's repair service, the VELOCITY is designed to remain in use for many years rather than be replaced after a few seasons.
A backpack shaped by genuine courier heritage and refined for everyday life.
Height
50 cm
Width
30 cm
Depth
16 cm
Volume
23 L
Load
10 kg
Weight
840 g
SKU
R4027
Waterproof
Yes ()
IP Ratings
The IP rating is an international standard that indicates how well a product is protected against dust and water.
The VELOCITY meets the IP64 protection rating:
All protection ratings at a glance
IP67
The product is dust-tight and protected against temporary immersion (up to 1 m for 30 min.).
IP64
The product is dust-tight and protected against splashing water from all directions.
IP54
The product is dust-protected and protected against splashing water from all directions.
IP53
The product is dust-protected and protected against spraying water up to 60° from vertical.
Material
TPU-coated polyester (TIDURA® strong)
ORTLIEB Sportartikel GmbH
Rainstraße 6
91560 Heilsbronn
Germany
deinservice@ortlieb.com
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Single/Pair Bag
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Weight
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Weather protection & closure
Closure
Waterproof
IP Rating
The product is dust-tight and protected against splashing water from all directions.
The product is dust-tight and protected against splashing water from all directions.
The product is dust-tight and protected against splashing water from all directions.
Mounting and carrying options
2-in-1 Bag
Mounted on
Carry Options
- Backpack straps
- Handle
- Handle
- Backpack straps
- Handle
- Backpack straps
Back Padding
Chest Strap
Waist Strap
Self-Standing
Storage & organization
Inner Pockets
Laptop Compartment
External Pockets
- Zip pocket
Clear Pocket
Features & adjustment
External Attachment Points
Compression Options
Hydration Tube Port
Reflective Elements
Dimensions
Dimensions
Height
Width
Depth
Diameter
Length
Max. Load
Frequently Asked Questions
Does my laptop fit into the bag?
Where is the VELOCITY manufactured?
How do the different Velocity models differ?
Is the VELOCITY waterproof?
The VELOCITY is waterproof according to protection class IP64. This rating indicates:
The product is dust-tight and protected against splashing water from all directions.
What size should my backpack be?
