Twin-City Urban

ORTLIEB Manufacturer's Warranty for End Customers – 5 Years

This voluntary manufacturer's warranty ("Warranty") grants additional rights and does not affect the statutory warranty rights against the seller. The exercise of statutory rights is free of charge and independent of this Warranty.

Warrantor is ORTLIEB Sportartikel GmbH, Rainstraße 6, 91560 Heilsbronn, Germany ("ORTLIEB"), email: customerservice@ortlieb.de.

1. Subject matter and scope of the Warranty

ORTLIEB warrants that the product is free from material and workmanship defects under normal use. The Warranty applies worldwide to ORTLIEB products purchased from authorized retailers or online dealers or directly from the ORTLIEB web shop. It is limited to the first purchaser and is not transferable.

2. Warranty period

The warranty period is 5 years from the date of first purchase from a retailer or online dealer or directly from ORTLIEB by the end customer. The end customer is the customer who first purchased the ORTLIEB product for their own use — not for resale — from a retailer or online dealer or directly from the ORTLIEB web shop. The invoice or delivery date of the first purchase is decisive. Proof is provided exclusively by the purchase receipt or invoice. A repair or replacement does not extend or renew the warranty period; the date of the first delivery remains decisive.

3. Scope of warranty performance

In the event of a warranty claim, ORTLIEB will, free of charge:

• repair the product itself; or
• replace the product with an equivalent product if repair is impossible or uneconomical.

No further claims arise from this Warranty. Statutory claims remain unaffected.

4. Exclusions

The Warranty does not cover in particular:

• normal wear and age-related changes (e.g., wear of surfaces, zippers, buckles),
• damage resulting from improper use, overloading, or failure to observe assembly/care instructions,
• damage due to third-party interventions, modifications, or the use of non-approved spare parts/accessories,
• damage due to improper transport, storage, cleaning, or care,
• chafing marks, holes, and tears caused by the user's own fault.

These exclusions apply exclusively to this Warranty. Statutory rights for defects remain unaffected.

5. Making a warranty claim

The first point of contact in warranty cases is generally the retailer or online dealer with whom the purchase contract was concluded. A direct claim to ORTLIEB is possible at any time and is not dependent on prior involvement of the dealer. To make a claim, please provide:

• a brief description of the defect and, if possible, meaningful photos,
• the product designation (and any identification/serial information),
• a copy of the proof of purchase (invoice/delivery note showing the date of first delivery),
• your sender/contact details for queries and return shipment.

ORTLIEB will confirm receipt and inform you about the further process. Processing will take place within a reasonable period after receipt of the complete documents. Contact for warranty processing: customerservice@ortlieb.de

6. Transport and shipping costs

Within the European Union, ORTLIEB bears the reasonable outbound and return shipping costs of the warranty processing. Outside the EU, ORTLIEB will assume the costs upon prior written approval. Please contact us before dispatch and await the return instructions. Unapproved chargeable express or special services will not be reimbursed.

7. Applicable law

This Warranty is governed by the law of the Federal Republic of Germany. Mandatory consumer protection provisions of the state in which the consumer has their habitual residence remain unaffected.

As of: September 2026